Refund Policy

The IdentiMind Premium Report is a personalised digital product. When you purchase, the service immediately generates a report built specifically from your assessment responses. This report is unique to you — it cannot be “returned” in the way a physical product can, and it has no value to any other person once created.

Because delivery happens instantly and the product is personalised, standard change-of- mind refunds are not available once your report has been generated and made accessible to you. This is consistent with consumer protection law in most jurisdictions, which provides an exception to withdrawal rights for digital content that has been accessed after delivery.

We will issue a full refund without question in the following circumstances:

If you are a consumer resident in the European Union or European Economic Area, you ordinarily have a right to withdraw from a digital purchase within 14 days without giving a reason (the “cooling-off period”).

However, under EU Directive 2011/83/EU, this right does not apply to digital content that has been fully performed where you gave your express consent to performance beginning before the end of the withdrawal period, and you acknowledged that you would lose your right of withdrawal.

By proceeding to purchase and accessing your Premium Report, you expressly consent to immediate delivery and acknowledge that your right of withdrawal is extinguished upon delivery of the completed report. If you have not yet accessed or downloaded your report, please contact us immediately and we will process your withdrawal request.

Nothing in this policy affects your statutory rights as a consumer. Where statutory rights provide greater protection than this policy, those rights prevail.

We are unable to issue refunds in the following circumstances:

• You completed the assessment and your report was successfully generated and made available to you, and you are requesting a refund because you are unhappy with your results, disagree with the profile, or changed your mind.
• You completed the assessment inaccurately, carelessly, or not as yourself, and are dissatisfied with the results produced.
• You purchased a report for someone else without their consent and they do not wish to have it.
• You have already downloaded the PDF report.
• More than 30 days have passed since the original purchase date (except in cases of duplicate or fraudulent charges).

To request a refund, please contact us at hello@phyner.com with the subject line “Refund Request”. Please include:

• The email address used at checkout (if any)
• Your order or transaction reference number
• The date of purchase
• A brief description of the reason for your request

We aim to respond to all refund requests within 2 business days. Approved refunds are processed promptly. The time for the refund to appear in your account depends on your bank or payment provider and typically takes 5–10 business days.

Where your payment was processed by Paddle (our Merchant of Record for applicable transactions), refund requests may be handled directly by Paddle in accordance with their buyer protection policies. You can contact Paddle support at paddle.com.

If your payment was processed via Stripe or PayPal, please contact us directly at the address below and we will coordinate the refund through the appropriate channel.

For refund requests or questions about this policy, please reach us at: